Privacy Policy

Last updated: 09/25/2024

Lugh Experience is committed to protecting the privacy of its users. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when accessing our site.

1. Information Collected

We collect the following personal information:

• Name
• Email
• Address
• Phone

2. Methods of Collection

Information is collected through:

• Contact Forms: Data provided directly by users.
• Cookies: Small files stored on the user's device that help us improve the website experience.

3. Use of Information

The collected information is used for:

• Sending newsletters and informative communications.
• Continuous improvement of our services.
• Personalizing the user experience on the site.

4. Data Sharing

Your personal data may be shared with our partners, including but not limited to hosting providers, hosts, and guides, for the purpose of fulfilling your requests and enhancing the quality of our services.

5. Storage and Protection

Personal information is stored in a secure database, using encryption and appropriate security measures to protect the data from unauthorized access, leaks, and other threats.

6. User Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you.
• Correction: Request correction of incomplete or inaccurate data.
• Deletion: Request removal of your personal data from our records.

7. Cookies

We use cookies to enhance the user experience on our site. Cookies allow us to:

• Improve Navigation: Remembering your preferences and settings.
• Conduct Analytics: Monitoring how users interact with the site to identify improvement opportunities.
• Customize the Experience: Providing relevant content based on previous interactions.

Users have the option to disable cookies in their browsers, but this may impact the site's functionality.

8. Contact

For questions about this Privacy Policy or to exercise your rights, please contact us through the following means:

• WhatsApp: +55 (82) 9 9900-4979
• Phone: +55 (82) 9 9900-4979
• Email: contato@lughexperience.com

9. Policy Changes

Any changes to this Privacy Policy will be communicated through notifications to users, which will occur at the time of login on our site and will also be sent via email.

10. Applicable Legislation

This Privacy Policy is in accordance with the General Data Protection Law (LGPD). The main principles we follow include:

• Consent: The collection and use of personal data depend on the explicit consent of the user.
• Purpose: Data is collected only for legitimate and specific purposes.
• Transparency: Users are informed about the use of their personal data.
• Security: Appropriate measures are implemented to protect personal data.
• Responsibility: We are responsible for the handling and protection of personal information.